Appointments need to be cancelled by phone or email with 48 hours. When cancelled with more than 48 hours notice sessions are not charged. Cancellations made with less than 48 hours notice, or sessions that are not attended will be charged at the full session rate irrespective of the reason (for both sessions that are self-funded and covered by private medical insurance). If your psychologist has to cancel an appointment for which a fee has already been paid, then you will be entitled to a full refund or we can reschedule the appointment.

You can self-fund sessions and or use your private medical insurance if your policy covers psychological therapy sessions. For more information about sessions fees and which private medical insurance companies we are registered with, please click here.

People seek therapy when they are experiencing emotional distress in their present life which is having an impact on their ability to function and cope. This distress may manifest in the form of anxiety, depression, low self-esteem, meaninglessness in life, physical health problems, relationship problems, trauma etc. The person may recognise that these are long standing issues and may want address them so that they can feel better, cope better and improve their well-being. In order to achieve these goals, the psychologist and client take a deep dive into the person’s past to develop a thorough understanding of what has contributed to and what maintains a person’s struggles in the present. Time may be spent working through and healing old wounds from past memories or experiences that are keeping a person stuck in unhelpful patterns of thinking and behaving. This can alleviate a person’s suffering and free them up to find helpful ways of coping in the present so that they can build a life for themselves that is in line with their values.

When people seek coaching they are usually already in a place where they feel relatively stable in their life, are functioning and coping well with the ups and downs of life and are not experiencing undue turmoil from past issues. However, they are experiencing problems or stressors in their present life that are coming in the way of them achieving a goal or vision for themselves. This may leave them feeling stuck, unmotivated, low in mood, anxious, lost, and unsatisfied in different areas of their life such as their hobbies, relationships, work and health. There is a mismatch between where they are now and where they want to be. In order to address this, coaching focuses is on making sense of and untangling the problems in the present, building resources, skills and insight that supports a person to move forwards and take steps to reach the goals and visions they have for themselves and their life. As part of this process coaching does acknowledge the impact of person’s past on their present, however the spotlight doesn’t remain on the past for long.

We understand that it is often hard for individuals to initially meet with a therapist or coach to talk about their difficulties. The support that you offer your friend/colleague/family member may be invaluable in helping them to take the first step to asking for help. We would then encourage that individual to contact us directly for a free 15 minute telephone consultation. In this way we can have a chat together to talk about what they need, how we can help and we can answer any questions they may have about therapy/coaching sessions with us too.

Additional reports to your GP or other professionals will incur fees. We will discuss fees prior to the report writing, as this will be determined by the type of report that you need.

Our working days are Mondays to Fridays 8am till 6pm. We are not equipped to provide a crisis service or any support out of hours. If you are feeling like you may be at risk to either yourself or others, it is important you get the help you need in a timely manner.

There are a number of helplines that can offer support including:

SANEline is a national out-of-hours mental health helpline offering specialist emotional support, guidance and information to anyone affected by mental illness, including family, friends and carers. They are open every day of the year from 4.30pm to 10.30pm on +44 (0)300 304 7000.

Samaritans is a 24/7 helpline for people to access a confidential listening ear at times of distress. They can be contacted on 116 123.

In an emergency situation please call 999 or 111 and/or visit your local Accident and Emergency department.

For children and young people: Childline or call for free on 0800 1111 Childline Advice for young people and parents 24/7

We provide evidence based psychological therapies which follow the NICE Guidelines. Often therapy can take time to notice change, we offer safe and ethical psychological therapy to help you through the process of therapy.